Privacy Policy

Last Updated: October 16, 2025

At ACE Physiocentre, operated by RAI & NAIK LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when visiting our website or engaging with our clinic’s services.

1. Who We Are

ACE Physiocentre

Operated by RAI & NAIK LTD

Company Number: 16415366

📍 Hythe, United Kingdom

📧 jphysio@gmail.com

📞 01303 265566

For the purposes of UK data protection laws, RAI & NAIK LTD is the “data controller” responsible for your personal data.

2. Information We Collect

We may collect the following types of information:

Personal Details: Your name, email address, phone number, and other contact details submitted through our website forms or during appointments.
Health Information: Relevant medical and health details necessary for assessment and treatment.
Payment Details: Limited payment information processed securely through third-party payment systems (we do not store full card or banking details).
Website Data: Technical data such as IP address, browser type, and usage statistics collected through cookies and analytics tools to improve our site’s functionality.

3. How We Use Your Information

Your data is used to:

Manage appointments and deliver physiotherapy services.
Communicate appointment reminders, follow-ups, and relevant updates.
Process payments and maintain financial records.
Improve our services and website experience.
Comply with legal, professional, and regulatory obligations.

We will only process your data when we have a lawful basis to do so — typically your consent, contractual necessity, or legal compliance.

4. Data Sharing

We respect your privacy and do not sell or rent your personal data.

Your information may only be shared with:

Licensed healthcare professionals working with Providence Physiotherapy.
Trusted third-party service providers (e.g., hosting or payment systems) under strict confidentiality agreements.
Legal or regulatory authorities when required by law.

5. Data Retention

We retain your personal and health data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law and healthcare record-keeping standards.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. While we take every precaution, please note that no digital system is completely secure.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request correction or deletion of inaccurate or unnecessary data.
Withdraw consent to data processing where applicable.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.

To exercise these rights, please contact us at jphysio@gmail.com.

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to monitor traffic and enhance user experience. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may include links to external websites for your convenience. Please note that we are not responsible for their content or privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Updates will be posted on this page with the revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

ACE Physiocentre
Operated by RAI & NAIK LTD

📍 Hythe, United Kingdom

📧 jphysio@gmail.com

📞 01303 265566